FREE SHIPPING ON ORDERS OVER $50 • USE CODE VITAL10 FOR 10% OFF FREE SHIPPING ON ORDERS OVER $50 • USE CODE VITAL10 FOR 10% OFF FREE SHIPPING ON ORDERS OVER $50 • USE CODE VITAL10 FOR 10% OFF
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Orders & Shipping

3 frequently asked questions

How long does shipping take?

Standard shipping takes 3-7 business days, while express shipping arrives in 1-3 business days. Free standard shipping is available on orders over $50. Once your order ships, you’ll receive a tracking number via email.

Yes! Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order status in your account dashboard under ‘My Orders’. Real-time tracking updates are available 24/7.

Currently, we only ship within the United States. We’re working on expanding to international markets soon. Subscribe to our newsletter to be notified when international shipping becomes available.

Products

4 frequently asked questions

Are your supplements third-party tested?

Yes, all Vitalnora supplements undergo rigorous third-party testing to ensure purity, potency, and safety. We provide certificates of analysis upon request. Each batch is tested for heavy metals, contaminants, and ingredient accuracy.

Most of our products are vegan and gluten-free. Each product page clearly lists dietary information and allergen warnings. Look for the certification badges on product pages for specific dietary needs.
Store supplements in a cool, dry place away from direct sunlight. Keep bottles tightly sealed and out of reach of children. Avoid storing in bathrooms or areas with high humidity. Follow specific storage instructions on product labels.
Many of our supplements can be taken together, but we recommend consulting with a healthcare professional before combining supplements, especially if you have underlying health conditions or take medications. Our customer support team can also provide guidance.

Subscriptions

3 frequently asked questions

How does Subscribe & Save work?
Subscribe & Save offers 15% off your favorite products with automatic deliveries at your preferred frequency (every 30, 60, or 90 days). You can modify, skip, or cancel anytime from your account dashboard. No commitment required.
Absolutely! Manage your subscription from your account dashboard. You can change delivery frequency, skip a delivery, or update products anytime. Changes made before your next billing date will take effect immediately.

No commitment required. Cancel or pause your subscription at any time with no fees or penalties. You have complete control and flexibility over your subscription.

Returns & Refunds

3 frequently asked questions

What is your return policy?

We offer a 30-day satisfaction guarantee. If you’re not completely satisfied, return your purchase for a full refund, even if the bottle is opened. We stand behind the quality of our products 100%.

Contact our customer service team to start the return process. We’ll provide a prepaid return label and process your refund once we receive the item. Returns are hassle-free and typically processed within 5-7 business days.
Refunds are processed within 5-7 business days of receiving your return. The funds will appear in your original payment method within 3-5 business days after processing, depending on your bank.

Account & Payment

3 frequently asked questions

Do I need an account to place an order?

While you can checkout as a guest, creating an account lets you track orders, manage subscriptions, save your preferences for faster checkout, and access exclusive member benefits.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed securely with industry-standard encryption.
Yes, we use industry-standard encryption and secure payment processing. We never store your complete credit card information on our servers. All payment data is encrypted and handled by PCI-compliant payment processors.

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