Find clear answers about Vital Nora products, ordering, payments, delivery, returns and customer support.
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7 frequently asked questions
Available delivery destinations are shown during checkout after you enter your address. If your location is not available, please contact us before placing your order.
Orders are normally processed within 1–2 business days, Monday through Friday. Standard delivery is estimated at 3–7 business days after dispatch. Delivery times are estimates and may be affected by holidays, remote locations, weather or carrier delays.
Shipping charges are calculated and displayed during checkout before payment. Qualifying orders over $50 may receive free shipping after discounts, subject to the conditions shown at checkout.
When your order is dispatched, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take a short time to appear after the carrier receives the parcel.
Contact us as soon as possible with your order number. We will try to help, but changes and cancellations cannot be guaranteed after processing has begun. Dispatched orders cannot normally be changed.
Check the latest information through your tracking link first. Carrier delays, holidays, weather and remote destinations can affect delivery. If there has been no update for an extended period, contact us with your order number.
Check around the delivery location and ask household members or neighbours. You may also contact the carrier for further details. If the parcel remains missing, contact Vital Nora with your order number and tracking information.
8 frequently asked questions
Ingredients, quantities, suggested use and important information are provided on the product page and product label. Always review the complete label before use.
Follow the directions printed on the product label. Do not exceed the stated recommended daily amount unless advised by a qualified healthcare professional.
No. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.
It depends on their ingredients, serving amounts and your individual circumstances. Check for overlapping nutrients and consult a qualified healthcare professional if you are uncertain.
Consult a qualified healthcare professional before using supplements if you are pregnant, nursing, taking medication, managing a medical condition or preparing for a medical procedure.
Suitability varies by product. Check the relevant product page and label for vegan, vegetarian, allergen and ingredient information before purchasing.
Stop using the product and seek appropriate medical advice. In an emergency, contact your local emergency service. You can also notify Vital Nora with the product name, batch details and relevant order information.
Follow the storage instructions on the product label. Unless the label states otherwise, store products in a cool, dry place, away from direct sunlight and out of reach of children.
6 frequently asked questions
When available, a subscription automatically creates repeat orders according to the delivery frequency selected on the product page. The price, frequency and next payment information are displayed before confirmation.
Available subscription options can be managed through your account. If the required option is unavailable, contact customer support before the next order is processed.
You can manage an eligible subscription through your account or contact us for assistance. Make changes before the next scheduled payment because an order already being processed may not be cancellable.
The payment method saved for the subscription will be charged according to the selected schedule. If a payment fails, you may be asked to update your payment information.
Prices and applicable taxes may change. Where required, customers will be informed before a new price applies to a future subscription payment.
The order may be delayed, skipped or cancelled depending on availability. Vital Nora will provide relevant information when possible, and customers will not be charged for products that cannot be supplied.
9 frequently asked questions
Return requests must generally be made within 30 days of delivery. The item must have been purchased directly from Vital Nora, and you must provide valid order information and follow the return instructions.
Contact us with your order number, the product involved and the reason for the request. Wait for return instructions before sending anything back.
Opened products may be reviewed individually if you contact us within 30 days, provide proof of purchase and the product has only been reasonably used. Approval is not automatic.
Non-returnable items may include gift cards, free promotional products, products purchased from another seller and requests submitted after the return period.
Contact us promptly with your order number and clear photographs of the product, outer packaging and shipping label. Keep the product and packaging until we provide further instructions.
Contact customer support with your order number and photographs of the parcel and items received. We will review the order and provide the appropriate next steps.
Original and return shipping costs may be excluded unless the return results from an incorrect, damaged or missing item for which Vital Nora is responsible. Eligibility is assessed according to the circumstances and published policy.
10 frequently asked questions
No. You may complete checkout as a guest when guest checkout is available. Creating an account can make it easier to review orders and manage your details.
Select the account option on the website and enter the requested information. You may also be offered the option to create an account during or after checkout.
Open the My Account page and select Lost your password? Enter your registered email address and follow the password-reset instructions.
Sign in to My Account to update available personal, billing and shipping information. Contact customer support if you cannot access or change the required details.
Vital Nora currently displays Visa, Mastercard, American Express and PayPal as accepted payment methods. The available methods for your order will appear during checkout.
Payments are processed through the payment services offered at checkout. Vital Nora does not receive your complete card number. Please review the Privacy Policy
A payment can be declined because of incorrect details, insufficient funds, bank security checks or restrictions applied by the payment provider. Verify your information or contact your bank before trying again.
Payment is normally authorised or collected when you complete checkout. Subscription orders, when available, are charged according to the schedule confirmed during subscription setup.
The checkout will determine whether codes can be combined. Some offers and promotional codes may have individual conditions, minimum order values, eligible products or expiry dates.
Contact Vital Nora using the details provided in the Privacy Policy. Certain information may need to be retained where required for legal, accounting, fraud-prevention or dispute-resolution purposes.
