These Terms and Conditions explain the rules that apply when you access Vital Nora’s website, create an account or purchase our products.
Last updated: 21 September 2026
Rules for accessing and using vitalnora.com.
How orders, prices and payments are handled.
Important conditions for delivery, cancellations and returns.
Your responsibilities when using our website and purchasing products.
These Terms and Conditions govern your access to vitalnora.com, your use of its features and any order you place through the website.
By accessing the website or submitting an order, you confirm that you have read and agree to these Terms. If you do not agree, you should not use the website or place an order.
Additional policies—including our Privacy Policy, Cookie Policy and Shipping & Returns Policy—also apply where relevant and form part of your relationship with Vital Nora.
Josep Corner 8.2-1, 25001 Lleida, Spain
ESY8389749F
Use the website only for legitimate purposes and in accordance with applicable laws and these Terms.
Information submitted when creating an account, placing an order or contacting us must be accurate, current and complete.
You are responsible for protecting your account credentials and for activity carried out through your account.
You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order.
We make reasonable efforts to keep product names, ingredients, quantities, images and descriptions accurate and current.
Website content is provided for general informational purposes and is not intended to diagnose, treat, cure or prevent any disease.
Product suitability and individual experiences may vary. Consult a qualified healthcare professional when appropriate.
Always read the product label and follow the stated directions, warnings, serving information and storage instructions.
Speak with a qualified healthcare professional before using a supplement if you are pregnant, breastfeeding, taking medication, have a medical condition or are unsure whether a product is suitable for you.
Submitting an order does not guarantee acceptance. Your order is accepted when we send an order confirmation or dispatch confirmation.
Prices are displayed in the currency shown at checkout. Applicable taxes, shipping charges and other costs will be presented before you complete payment.
Payment must be completed using an available checkout method. Payments may be processed securely by third-party payment providers such as Stripe or PayPal.
All orders are subject to product availability. We may cancel or limit an order if an item is unavailable, incorrectly priced or reasonably suspected of fraud or misuse.
We aim to process and deliver orders efficiently, but delivery dates are estimates and may be affected by the destination, carrier availability, customs procedures or circumstances outside our reasonable control.
Orders are prepared after successful payment. Processing times may vary during weekends, public holidays, promotions or periods of high demand.
Estimated delivery times are provided for guidance and are not guaranteed. Vital Nora is not responsible for reasonable delays caused by carriers, customs or events beyond our control.
You are responsible for providing a complete and accurate delivery address. Additional costs caused by incorrect or incomplete information may be charged to you.
Available destinations, shipping charges and estimated delivery times are shown during checkout where applicable. Further details are provided in our Shipping & Returns Policy.
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or been dispatched.
Eligible products must be returned within the applicable return period, unused, unopened and in their original packaging, unless the product is faulty or applicable law provides otherwise.
For health and hygiene reasons, sealed supplements may not be eligible for return after the seal has been broken, except where the product is faulty, damaged or incorrectly supplied.
Approved refunds are issued to the original payment method. Bank or payment-provider processing times may apply after the refund has been authorised.
If an order arrives damaged, defective or incorrect, contact us promptly and provide your order details and clear supporting photographs. Full eligibility requirements and instructions are available in our Shipping & Returns Policy.
From time to time, Vital Nora may offer promotional prices, discount codes or other special offers. Additional conditions shown with a particular promotion also apply.
Some offers may be limited to specific products, customers, order values, delivery locations or promotional periods.
Coupon codes must be entered correctly during checkout and cannot normally be applied after an order has been completed.
Promotions may have an expiry date and remain subject to product availability. Unless expressly stated otherwise, expired offers will not be extended.
We may refuse or cancel a promotion where it has been used fraudulently, contrary to its conditions or as a result of an obvious pricing or technical error.
The Vital Nora name, logo, website design, product images, graphics, written content and other materials on this website are owned by or licensed to Vital Nora and are protected by applicable intellectual-property laws.
You may view and use the website for personal, non-commercial purposes. You must not copy, reproduce, modify, republish, distribute, sell or commercially exploit our content without prior written permission.
Nothing in these Terms excludes or limits any responsibility that cannot legally be excluded. Any other limitation applies only to the fullest extent permitted by applicable law.
We aim to keep the website accurate, secure and available, but we cannot guarantee uninterrupted access or that every technical issue will be corrected immediately.
You are responsible for reading product labels, checking suitability and following usage instructions. Website content is general information & not personalised medical advice.
The website may link to or rely on third-party services. We do not control their content, availability, security or separate terms and policies.
To the extent permitted by law, Vital Nora is not responsible for losses that were not reasonably foreseeable when the contract was formed.
We are not responsible for delay or failure caused by events outside our reasonable control, including carrier disruption, customs delays, natural events or service outages.
Nothing in these Terms affects your mandatory consumer rights or excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that law does not permit us to exclude.
AGE REQUIREMENTS
We may update these Terms and Conditions when our services, business practices, legal obligations or website features change.
The revised version will be published on this page with an updated “Last updated” date. Changes apply from the date stated unless applicable law requires another form of notice or a later effective date.
If anything about a product, payment, delivery, return or these Terms is unclear, contact Vital Nora before completing your purchase. We are here to help you make an informed decision.
